I called service and they’re going to send someone to look at the motor balance and the belt. Rights Reserved, You Are About to Contact PissedConsumer.com. I did another workout today and it was ridiculous, shaking like crazy and loud. And yes...I like the spring feeling for the knees, but the whole top console piece moves like wild. However, the steps vary slightly depending on which model you own, but the basic process is the same for all NordicTrack treadmills. At first support was responsive - showed us how to reformat and reboot the system. We have both completed 2 runs each on it and it shakes like crazy when running. NordicTrack - Defective Equipment & Worst Customer Service, NordicTrack - Cannot get a response from 'service', If you wish that your prior post be removed, submit a notarized letter, Superior equipment great customer service. Best Elliptical Machines 2020 Reviewed in the United States on February 26, 2016. Operation of the machine perfect. She received her Bachelor of Arts in English and philosophy from the University of Illinois. The deck descends several inches when declined. Reviewed in the United States on October 23, 2019. Absolute disappointment in the treadmill and more so in NordicTrack support. A week after arrival, I called customer service to start the process of returning a defective unit and I requested a full refund of the purchase price. The x11i frame consists of two steel side beams and three steel cross beams that support the running platform. Extraordinary, Extremely Useful, Expectations Exceeded, Reviewed in the United States on February 11, 2016. pictures of the damaged frame were sent to nordicktrack and incidentally showed rust on one of the bolts, and i was told by Tyrel Pehrson (sales supervisor) that rust indicates lack of maintenance per manufacturer guidelines —- warranty voided, site unseen ! NordicTrack values this at nearly $500! You can then pivot the x11i forward on it’s wheels and roll it gently. You might ultimately need NordicTrack console replacement parts. Best Treadmills 2020 2020 Nordictrack X11i Treadmill reviews: Defective Equipment & Worst Customer Service. My current support ticket has been open since June... no response at all! It also has Reflex Cushioning in the deck, a Sled Push feature, OneTouch controls on the console, 44 preprogrammed workouts and it comes with iFit free for one year! No responses. Review #1440041 is a subjective opinion of poster. Last Updated: October 27, 2020 The x11i is NordicTrack’s most affordable incline trainer. Are you talking about vertical shake movement of just the running deck, or shaking of the entire machine, frame and all? This is the worst piece of equipment ever, and getting support is impossible. We did a lot of research before we bought it and there is NO MENTION of it anywhere. This machine feels very much like it’s sisters, the x32i and x22i, but it is much less expensive, which makes it a great option for those looking for quality at a great price. Sole F80 Treadmill It also analyzes reviews to verify trustworthiness. Is anyone else having this issue? Moreover, they back up their quality with an outstanding warranty. Tapping this gets you to a home screen. A simple manual lap screen is also available. The x11i does not fold and it is rather heavy. Paid for the white glove assembly but the assemblers left without ensuring it worked. Copyright © The hearty 3.75 CHP motor lifts/lowers the deck and moderates speed. After 2 minutes of troubleshooting it was discovered that the circuit board was bad so they have to order another one. I should have bought the Peloton!!! I actually love it and it's the only way I can run without any pain on my knees. If you feel you are beginning to plateau in your exercise goals, there is always something on the x11i to kick up that calorie burn! This is a solid, well-built machine that feels supportive but still cushioned underfoot; it has a steady, powerful motor and lots of upgrades. Press question mark to learn the rest of the keyboard shortcuts. Lastly, make sure your machine is not plugged into a GFCI outlet. I purchased the unit and in 10 days it arrived, no issues. diagnosis or treatment. My husband and I have researched treads for months and finally decided to buy the x11i. , This incline trainer offers exceptional functionality and is typically priced around or even below NordicTrack’s Commercial 2950 and Commercial 2450 treadmills. New comments cannot be posted and votes cannot be cast, More posts from the nordictrack community. Read more: How to Do HIIT Treadmill Workouts — Plus, 25-Minute Routine to Try. If you have a newer machine with a touch screen, the process is even more simple. The x11i inclines to a 40% grade and declines to a -6% grade just like it’s sister machines. Endless looping loading screens and freezing, poor costumer service. No matter what we do, it keeps resetting back to that incline. Many glitches involving the controls on the console can be solved relatively quickly with some simple NordicTrack treadmill troubleshooting steps. The feet are all on the ground as that was one suggestion I saw on another post.

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