Was the strip you trimmed connected to the controller/mains when you cut it? ). Instead a separate Philips Dimmer Switch is required to proceed. I assumed bulb blown. What else can I try? One of the bulbs kept turning off soon after turning on. I do not have the Philips remote. Delete the bulb and add it again to the Hue Bridge. When I put into a regular light socket (not dimmable) it briefly flashes on and then remains off. Close. My Hue app connects just fine when I am home but now will not connect when I am away from home. My phone won’t down load the app from Google Play store, it says it’s not compatible with this version. Ensure HUE App up to date Reset Hue by removing power source Reconnecting app to HUE Bridge. I deleted light #2 and now I can’t add it back. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! You can use a Hue dimmer without a bridge to reset bulbs. Headphones are not working when connected to my Philips TV; How to keep the MENU from popping up all the time in Philips TV? My op system on the phone is up to date. I have my Hue setup with my Google home and set to turn on when I come home when it’s dark out. I have two lights (hall and living room). After that, key in the serial numbers of the bulb. To factory reset a Hue bulb with a switch, first turn off all but one Hue bulb (this … What do I do to sort it out? We need the apps to support multiple bridges for the same lights in a multi-router setup. Factory reset philips hue led strips. Well, this could be due to a problem with the settings. I have created a group called “iving room lights”but it will not allow me to control the lights when I attempt to switch them on together either by voice or via the app, it’s as though it’s not recognised. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals, What do you mean? Asked Alexa, ‘ok’ but didnt come on. If you wish to hide the lights so you cannot see them as they are perhaps distracting depending on the location of your bridge, then they could be covered with wire tape to block the light. Hasn’t stopped. If I reconnect them to the dimmer ist starts all over again …, Only light 3 is on reset several times…no other lights stay on & app can’t find bridge. After that, click on “add serial number” option on the app. Cookies help us deliver our Services. I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message. Sometimes the lights will respond, sometimes not. Ah so that is where the serial number is. I have about 48 lights. All my lights turn on and off manually and using the Hue app. You should ensure that your phone or tablet that has the Hue app on is connected to the same network that the Hue bridge is on. First of all Hue “help” is an abysmal failure. I can still control the bulbs actions individually. I keep one around just for resetting my Philips Hue Light Strips when I could easily sell it for a stupid amount of money on the secondary market. If you want to do it differently though, read on. Google is almost instant but Alexa is delayed, sometimes the lights switch one one after the other. It is highly frustrating. Now I want it back to the hub as the zigbee usb is defective. My Alexa no longer recognizes my Hue A1 “old version” bulb. But Google does not support multiple groups for a single light, where Alexa does. This can happen when setting up if you bulbs are out of range of the hub or perhaps depending on where the bridge is positioned. HORRIBLE PRODUCT as far as I am concerned right now! If you use Zigbee Bulbs this method will change your life. Go to the app and click on the “settings” section. Only one light is controlled by Alexa. The one in the desk lamp, right next to where I work, is buzzing and flickering. I have figured out a relatively simple way to reset a Hue bulb to factory fresh just using a Web Browser. Is there a way to reset something so it’s not doing this without having to re set up all of my lights? 1. Since I set it up as a hallway, I deleted the other light thinking I could use it for a different room. No avail. Get something that can fit on that mark and gently press it for about five seconds. S/N 910C98. It my bulb faulty? Any suggestions? Tried searching for it with and without the serial number but the app doesn’t see it. I noticed the Hue app was only controlling one the bulbs. Read our full guide here – How to Fix Unreachable Hue Bulbs. I’ve spent hours trying to figure out to the point of delegating apps and starting over. I am stumped (and frustrated beyond words). ), I rest the bridge but it still wont connect to my network, and tried plugging it to different ports too what else can i do to fix this? Any suggestions? To note that I have exempted the app from the save battery list. what can I do for this? I have tried with my smart phone and my laptop to fill in the “help” form. I just bought two hue GU 10 spotlights. I have over 20 bulbs and have never had this happen. I initially tried setting up two bulbs to one light fixture that typically has two bulbs. This is an ongoing problem for Hue to solve but I frankly don’t think they care as long as they can sell their system otherwise they would at least explain the problem. To reset a Zigbee Bulb using the Philips Hue Dimmer just: Many times, only some will dim to the desired state. Philips Hue LEDs Due to limitations in the Philips Hue API, you can't currently delete a bulb from the app, nor is there a simple way to reset the bulbs manually. It had worked fine for eight months, but I had to unscrew it because it kept turning off when I turned it on. I have to unplug it and reconnect. Using the Hue dimmer is fine, however you will face an issue using a traditional wall dimmer and this could be the causes of the buzzing and flickering. The other six can’t seem to be found, even when two of the lights in questions are literally sitting RIGHT NEXT to the bridge. Hello, I installed 10 hue light strip plus throughout my kitchen, and had to shorten one of the strips. Use Philips Hue … Still “unable to connect.”. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. I do everything the page asks. so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. Your email address will not be published. i have tried deleting the bulb and reinstalling it, i have tried it in different fixtures and even swapped it out with one that has a good hue bulb but still have the same issue. All lights should be a constant blue. My apartment is filled with hue bulbs. Went to Hue app, turned light on- it worked. I have both in my home and sometimes they both become unable to connect with the Hue lights. 3 color lights all connected to a 3-light ceiling fan. Just installed a lightstrip +1 and the latest bridge so I can swith the under cabinet lights on and off via voice commands. Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email this to a friend (Opens in new window), Smart Home Apps Volume 13: Lutron Caseta & RA2 Select App, Hold the Lutron Connected Bulb Remote within four inches of the bulb, Press and hold the Up Arrow and Off Buttons (second down from the top and the bottom button), Your Zigbee Bulb may flash and the LED on the Lutron Connected Bulb Remote will flash, Keep holding these buttons until the LED on the Lutron Connected Bulb Remote stops flashing, Hold the Philips Hue Dimmer within four inches of the bulb, Press and hold the On and Off Buttons (top and bottom buttons), Keep holding the buttons until the LED on the Philips Hue Dimmer flashes. I have connected 2 bulbs with the hue and enable with Alexa echo. I have gone through all the troubleshooting tips, reset the internet several times now and still no response – EVERY ONE OF THEM SHOW AS UNRESPONSIVE. Read: Our full guide on how to connect Alexa to Philips Hue here.

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